Appointments

Know Where To Go

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Pharmacy

Ask for advice on ailments, medicines and healthier living

  • queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

Find a Pharmacy

GP Practice

Consult online or use GP online services to make an appointment if an illness or injury won’t go away

  • repeat prescription such as for back ache, the pill, etc.
  • urgent skin problem such as a rash that is spreading
  • ear pain
  • back ache

Additional evenings and weekend appointments bookable through your GP Practice.

Complete an Online Consultation.

NHS 111

Call when situation is not life-threatening

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day.

Visit NHS 111 Online.

Urgent Treatment Centre

Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable:

  • such as sprains and suspected broken bones

When to visit a UTC?

Accident & Emergency

Emergency department or call 999.

Only for very serious or life-threatening situations.

If you are unsure, call NHS 111.

When to visit A&E?

When to call 999?

Urgent appointments

If you are unwell and need to be seen the same day, please contact the practice. Urgent appointments will be added to the Duty Doctors appointment list for that day. These appointments cannot be booked online.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01344 457535, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

  • Please note our receptionists are not able to allocate any GP appointments. The Clinician will triage your request for a further plan of action. Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.
We offer some emergency appointments at Surgery for these timings: 8am – 8.30am, 1pm – 2pm, 6pm – 6.30pm.

Routine appointments

First, please check if your illness can be treated by a pharmacist.

To request a routine appointment in the next 7 days:

  • use our appointment request form – we will deal with your request before the end of the next working day
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

If you cannot use the online consultation, please:

  • phone us on 01344 457535, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you fail to attend three consecutive appointments, you may be removed from the Practice list and will have to find an alternative doctor.

If you need help when we are closed

Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our online consultation service instead and get a response from the practice before the end of the next working day.

Most injuries when they are urgent but not life threatening can now be seen at The Bracknell Urgent Care Centre (8am-8pm daily) e.g. strains and sprains, broken bones, minor burns, minor eye symptoms, bites and stings.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

Home visits

We request that every effort is made to attend the practice as more comprehensive care can be given in a clinical setting.

Home Visits are made at the discretion of the doctor, and are for patients who are too unwell to attend the surgery.

If you request a Home Visit one of our Doctors will ring you to discuss your condition further and will arrange for you to be seen if required. Home Visits will be made by a Paramedic or a GP.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Extended Access

Additional routine evening , Saturday & Sunday appointments are now available with GPs and Practice Nurses in Bracknell and Ascot. Appointments are pre-booked and can be booked through your usual GP surgery.

Please note this service cannot accept walk-in patients.