Prescriptions

Ordering repeat prescriptions

We strongly encourage the use of Electronic Prescription Service (EPS) for all our prescriptions and ordering via our online service providers.

The easiest ways to order repeat prescriptions are:

  • Online
    Using your NHS account (through the NHS website or in the NHS App)
  • Online
    Using the GP online system: Patient Access

These accounts show you your repeat medicines and dosages and you can choose the ones you need. You will not receive an email receipt, but the system stores a history of everything you ordered.

The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.

To keep patient’s records secure each patient will need their own login and password.

We do not take repeat prescription requests over the phone or email for legal reasons.

We ask that you fill out a repeat prescriptions request form. On this form we ask that you state this is an emergency request, and what the reason is for needing it in less than 3 working days. We also ask that you name a nominated chemist we can electronically send the prescription to.

Please do not request emergency prescriptions through the chemist as they will send a repeat through and will not have all the information we require.

Please be aware that this request may be turned down by the GP if a patient regularity requests an emergency supply of medication, regularly orders medication early, or their medication review is overdue.

Collecting your prescription

Please allow 3 working days before collecting your prescription.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication 

Find out more about prescription charges (nhs.uk) and NHSBSA website.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.